Order Returns

In the event that a customer returns the items they purchased within 30 days the transaction will be partially or fully refunded, depending on what portion of the order was returned. In this event the refunded amount will be retracted from all parties (the merchant, Violet, and the channel).

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It is recommended that a minimum amount to cover recent orders is always left in the connected bank account to accommodate for returns. If a refund results in an insufficient funds error your account may be converted to a 30 day rolling payout basis to reduce the chances of this issue occuring again.